REFUND POLICY

Welcome to Gatherlie LLC's Refund Policy page. We are committed to providing you with excellent products and services. If you are not satisfied with your purchase, we offer a clear refund and exchange policy to ensure a pleasant shopping experience. Below is detailed information about our refund and return policy.

1. Return Conditions
You have the right to return the item within 30 days of receipt. The following conditions apply to returns: The item must be in its original condition, unused, unwashed, and with all original tags, packaging, and accessories.

2. Refund Process
If you decide to return the item, please follow these steps:
Contact Customer Service: Please first contact us via our customer service email support@gatherlie.com or phone (828) 703-0321 to explain your return request and obtain a Return Authorization (RMA) number.
Prepare the Returned Item: Pack the item carefully to ensure it will not be damaged during shipping. Please mark the RMA number on the outside of the package.
Returning Goods: Please send the item back to the following address: 31 BOULDER CV FAIRVIEW, NC 28730-9569 Buncombe.
Providing Tracking Information: We recommend sending the item back via a trackable mail service to ensure we can confirm your return.

3. Processing Time
Once we receive the returned item, we will process your refund request within 5-10 business days. The refund will be processed through your original payment method. Please note that your bank may require additional processing time before the refund appears in your account.

4. Exchange Policy
If you wish to exchange an item, please follow the same process as for returns. Please state your exchange request when contacting customer service so we can provide you with a suitable solution.

5. Costs
Unless we send the wrong item or the product has a quality issue, the customer is responsible for return shipping costs. Original shipping costs are non-refundable.

6. Contact Us
If you have any questions during the return or exchange process, please feel free to contact our customer service team. We're here to support you and ensure a smooth and enjoyable shopping experience!

Thank you for choosing Gatherlie LLC. We look forward to providing you with high-quality outdoor products and services!